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Glossary

Concession

A documented agreement by the client to accept something that does not conform to the specification, without it being corrected.

A concession is not a way of closing a nonconformance quietly. It is a decision made by the party whose specification was not met, recorded with what was accepted and on what basis.

Concessions belong in the handover dossier. A pack that shows only conforming work, on a job that had concessions, is not a complete record.