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Glossary

NCR — Nonconformance Report

The report that records something wrong, and how it is fixed.

The record of something that did not meet its requirement, what was decided about it, and by whom.

The disposition is the substance: use as is, repair, rework, reject, or concession. Each has consequences — a repair generates new work with its own examination, a concession requires the client’s agreement.

Internal by default

A register visible to the client by default stops being used. People raise fewer things, or raise them elsewhere, and it becomes a record of what was safe to admit.

Making an entry client-visible should be a deliberate act by someone with the authority, not a side effect of how permissions were configured.